IBOR ANTHONY ROBERT
Customer Support & Business Development Professional
Calabar, NG.About
Results-driven Customer Support Specialist and Business Development Professional with over 7 years of experience in the fintech industry, specializing in merchant relationship management, terminal deployment, and business expansion. Adept at leveraging strong problem-solving and project management skills to optimize merchant engagement, drive product sales, and achieve significant revenue and transaction growth. Committed to building robust stakeholder relationships and delivering innovative solutions.
Work
Parallex Bank Ltd.
|Agency Bank Officer
Calabar, Cross River State, Nigeria
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Summary
Directed merchant and agent terminal activities, ensuring accurate profiling and successful customer account management within the bank's digital platform.
Highlights
Supervised merchant and agent terminal activities, ensuring seamless operations and compliance across the network.
Accurately profiled agents and merchants on the bank's digital platform, enhancing data integrity and operational efficiency.
Successfully opened and managed numerous customer accounts, contributing to expanded client acquisition and retention.
Drove POS sales, facilitated bank product offerings, and managed agent-merchant acquiring processes.
Conducted strategic agent visitations to foster relationships and optimize service delivery.
Monie Point Calabar
|Business Relationship Manager (BRM)
Calabar, Cross River State, Nigeria
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Summary
Managed key client POS accounts, overseeing onboarding processes and driving sales initiatives to expand market reach and engagement.
Highlights
Managed a portfolio of client POS accounts, ensuring high satisfaction and operational performance.
Spearheaded POS onboarding for new clients, facilitating rapid integration and service activation.
Drove POS sales initiatives, contributing to the expansion of the company's merchant network.
Xpress Payment Solutions LTD
|Customer Support Specialist
Lagos, Lagos State, Nigeria
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Summary
Led critical POS configuration, troubleshooting, and deployment, while strategically onboarding new merchants to expand business reach and revenue.
Highlights
Successfully managed merchant expectations and strengthened business relationships, fostering client loyalty and retention.
Led end-to-end POS configuration, troubleshooting, and deployment for banks, merchants, and agents, ensuring operational continuity.
Onboarded and signed up new merchants, significantly expanding business reach and increasing revenue flow.
Nana Supermarket
|Floor Manager
Omole Phase 2, Lagos State, Lagos State, Nigeria
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Summary
Directed comprehensive store operations, including inventory, pricing, and team leadership, to ensure optimal stock levels and customer satisfaction.
Highlights
Supervised stock inventory and monitored supplier price lists, ensuring consistent product availability and competitive pricing.
Conducted routine stock audits and ensured accurate price tagging, effectively preventing discrepancies and minimizing losses.
Coordinated with suppliers to negotiate better pricing and ensure timely delivery of goods, optimizing procurement efficiency.
Led and mentored a team of store attendants, assigning duties and overseeing performance to enhance operational effectiveness.
Volunteer
Government Day Junior Secondary School
|Social Worker / Volunteer Math Teacher (NYSC)
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Summary
Organized and executed impactful community health campaigns and educational initiatives, fostering academic excellence and social awareness.
Highlights
Conducted impactful HIV/AIDS awareness campaigns for Internally Displaced Persons (IDPs), promoting public health education.
Organized and executed a successful Zebra Crossing project in collaboration with FRSC, enhancing community safety.
Prepared students for math quiz competitions, significantly fostering academic excellence and engagement.
Independent National Electoral Commission (INEC)
|Presiding Officer (PO)
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Summary
Supervised election proceedings and managed polling unit operations, ensuring a credible and smooth electoral process.
Highlights
Supervised election proceedings and managed polling unit operations, ensuring a credible and transparent electoral process.
Compiled and summarized election results while overseeing assistant presiding officers, maintaining data integrity.
Maintained order and resolved disputes at the polling unit, ensuring smooth voting and adherence to regulations.
Education
Kashim Ibrahim College of Education
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Postgraduate Diploma
Education
Oduduwa University
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Bachelor of Science (B.Sc.)
Economics
Languages
English
Certificates
Certified Teacher
Issued By
Teachers Registration Council of Nigeria (TRCN)
English for IT 1
Issued By
Cisco Networking Academy
Engaging Stakeholders for Success
Issued By
Cisco Networking Academy
Cyber Threat Management
Issued By
Cisco Networking Academy
Creating Compelling Reports
Issued By
Cisco Networking Academy
Introduction to Cybersecurity
Issued By
Cisco Networking Academy
Skills
Microsoft Office Suite
Word, Excel, Outlook, PowerPoint.
Customer Support
Relationship Management, Client Relations.
POS Systems
Troubleshooting, Deployment, Configuration.
Merchant Operations
Onboarding, Engagement, Account Management.
Sales & Business Development
Product Sales, Agency Banking, Network Expansion.
Documentation & Reporting
Report Writing, Business Documentation.
IT Proficiency
Cybersecurity Awareness.
Stakeholder Management
Conflict Resolution.
Team Leadership
Training & Development.
Communication
Networking, Effective Communication.
Business Strategy
Market Expansion, Growth Strategies.